Q: I can’t find my Fan ID, what should I do?
A: If you have purchased tickets from us and still have your tickets then you can find your Fan ID printed on the bottom of the match ticket under the payment reference. Alternatively, send an email to firstname.lastname@example.org with your full name, address and postcode.
Q: How do I register for a Fan ID?
A: Please click here to create an account which will allocate you a Fan ID.
Q: I live abroad, how can I purchase tickets?
A: The easiest way to purchase tickets is online here. If you have not purchased tickets from us before you will need to register a new account here. If you are wishing to attend a specific fixture then please allow for home match tickets going on sale approximately 4 weeks before the game.
Q: I am a junior season ticket holder. Which card do I need to use to get through the turnstiles?
A: You will need to use your season ticket card with your name and seat details printed on there. Please be aware that we do spot checks on the ages of supporters entering through the turnstiles so it’s important that season ticket holders use their own season ticket card to gain access to the Stadium.
Q: What are your telephone call rates?
A: Calls to the ticket line are charged at your local landline rate however calls from mobiles may vary.
Q: What are the Ticket Office opening hours?
A: The Ticket Office is open:
Monday to Friday 11am - 5pm
Match day Saturdays – 10am until 15 minutes into the second half.
Non-Match Saturdays – Closed
Sunday - Closed
Q: I have ordered tickets online for a home game, will they be posted or do I collect? When will I receive them?
A: When you ordered the tickets you will have had the option to post or collect. If you have selected the post option then they will be sent out within 48 hours of ordering. If you have selected the collect option then you will need to collect them either before the day of the game from the Ticket Office or on the day of the game from the Ticket Collection Point which is located in the north stand ticket office.
Q: I requested my tickets to be posted but I still haven’t received them, what do I do?
A: If you have not received your tickets through the post 24 hours before the game then call the Ticket Office on 03330 14 44 44 and we will re-print the tickets and cancel the originals.
Q: I bought my tickets and selected print @ home but have not received anything yet, what should I do?
A: Your print @ home tickets will be emailed to the address you provided shortly after your purchase has completed. If you have not yet received your email please first check your Junk Folder. If no email has been received send an email to email@example.com and remember to include your Fan ID and we will investigate.
Q: When are loyalty points added and how do I know how many I have?
A: Loyalty points are added within 24 hours of the game taking place. To find out how many loyalty points you have then either log on to your account online or call the Ticket Office on 03330 14 44 44.
Q: I have a junior season ticket and would like an adult to use it – what do I need to do?
A: To upgrade the season ticket you can either call us on 03330 14 44 44 or alternatively go into the Ticket Office on the day of the game and the upgrade can be processed then. You will be required to pay the difference from a junior to an adult.
Q: I don’t know what my password is?
A: If you visit the ticketing system and enter your email address and click reset password your password reset link will be sent to you. Alternately send an email to firstname.lastname@example.org with your Fan ID then they will be able to send it back to you. Alternatively ring the Ticket Office on 03330 14 44 44 and they will be able to confirm your password for you.
Q: I have purchased a ticket for a game and cannot make it what do I need to do?
A: Our refund policy for home games is 24 hours before kick-off. If you have a paper ticket then you either need to post the ticket back to us ensuring you enclose a note saying you are unable to attend and include your Fan ID or alternatively the cancellation can be done by coming into the Ticket Office.
Q: I have a season ticket and can no longer come to games can it be transferred into my friend’s name?
A: You will need to initially put the change of ownership in writing and this can be done by email to email@example.com. If you have paid for your season ticket under the Early Bird or as an existing season ticket holder then there will be a price difference to pay as the new person will be classed as a new season ticket holder.
Q: I have lost / had my smartcard stolen what should I do?
A: You will need to contact the Ticket Office on 03330 14 44 44 and they can arrange for it to be reprinted. You can also email firstname.lastname@example.org for a reprint
Q: When are half season tickets available?
A: Half season tickets usually go on sale during October and include all of the final matches of the season.
Q: I am trying to buy a ticket for a junior online and how do I select the junior ticket?
A: You will need to ensure that you have logged in using your Fan ID and password. Once you have done that select the number of seats you require and stand and when the system has selected the seats you will then have the option to change from an adult to a junior ticket
Q: : I am trying to buy a ticket for a student online and how do I select the student ticket?
A: You will need to contact the ticket office via email at email@example.com providing your valid student I.D and the ticket office will be able to enable the student price class in your account. You will need to ensure that you have logged in using your Fan ID and password. Once you have done that select the number of seats you require and stand and when the system has selected the seats you will then have the option to change from an adult to a student ticket.
Q: I want to purchase tickets for a game later in the season but cannot find any information on the website
A: Ticket information for home and away games is displayed on the website approximately 4 weeks before the fixture.
Q: I want to purchase disabled tickets for a home game what do I need to do?
A: Please click here to view our guide on purchasing disabled tickets To be able to qualify for a disabled ticket you need to fall in to the criteria of disability i.e. you will need to provide us with a copy of your DLA Letter and we will be able to enable your access to disabled tickets on your account. This can be done via emailing firstname.lastname@example.org